Frequently Asked Questions
Everything you need to know about shopping our splendiferous fashion and accessories collection.
How do I know what size to order for apparel?
Each item on our shop features a detailed size guide. We recommend measuring a favorite garment from your own wardrobe and comparing it against our charts to ensure a perfect, comfortable fit.
Where do you ship your Dahl-inspired clothing?
We ship our wonderful wares worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy for fashion items?
If your purchase isn't quite right, you can return unworn items in their original packaging within 30 days of receipt. Please ensure all tags remain attached for a full refund or exchange.
Are your garments sustainably produced?
We strive to be as kind to the planet as possible. Many of our t-shirts and hoodies are made from organic cotton and printed using eco-friendly inks, supporting both the environment and high-quality wear.
Can I track my order once it has been dispatched?
Yes! Once your order leaves our museum shop, you will receive an email confirmation containing a tracking number so you can follow its journey to your door.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.